We had recently gone out of town for the night and upon our return we were shocked to find 3 inches of water covering our entire first floor. Due to the cold, a pipe had split in our den ceiling and had been spraying water all night. After calling our plumber to stop the spraying pipe he immediately recommended Restoration Genie to mediate the damage caused by the water. He gave me the number for the project manager, Sebastian. Mind you, it is now 7:00pm on a Sunday but he answered right away! I was surprised to hear that he sounded genuinely concerned for our situation and told me that he would be at our house in less than an hour. About 30 mins later I received a call that he had already arrived. He immediately got to work contacting my insurance company to help get us set up in a hotel and even started measuring rooms and drawing the floor plan for the estimate. And to go up and beyond his duties he even helped me get my two (less than obedient) dogs into the car. The next morning I met Sebastian at my home and he had brought two of his employees to pack up and wrap my belongings, he also brought a container to store our stuff while the removal of the water damaged flooring, furniture, and walls was being completed. The entire process was as painless as it could be and we are well on our way to moving back into our home. Thanks so much to Sebastian and his guys for the kindness and respect they showed our home and my family at a very devastating time in our lives. If you’re looking for a company that cares more about people than profit, these are your guys.