Water Damage Restoration Broken Washer

The term “water damage” is used to describe the numerous possible damages that can be caused when water intrudes into areas where it is not supposed to be. Damage caused by water as you might guess can cause havoc on your property if not properly treated including things such as wood rotting, steel rusting, mold growth, and much more. Flood & water damage is a major cause of loss of property in San Diego and all over the country.

Restoration is defined as “The process of restoring a building, work of art, etc. to its original condition.”

Water Damage Restoration (also called Flood Damage Restoration) aims at ‘making good’ all damage caused by water, irrespective of where the water came from. The restoration process could include fixing items that have been damaged, or in some cases, items need to be replaced. Restoration could also include repairing or even rebuilding damaged building structures.

If water or flood damage is not restored immediately, excess water in the building can cause electrical hazards, cause damage to the building’s furnishings and structure, and could even lead to hazardous mold starting to grow.

Causes of Water Damage

Water damage can be caused by numerous events, some of which are listed below:

  • Flooding due to natural disasters. Abnormal weather conditions including heavy rain, hail, and storms can all lead to water damage.
  • Leaking pipes and geysers. With leaking pipes, be they in the walls or underground the damage caused may at first not be apparent. The water will seep through over time and it may take days, weeks or even months before it causes visible damage. When a pipe or geyser bursts, it is obvious immediately due to the volume of water being released.
  • Blocked drains. Drains are designed to remove excess or wastewater. When drains are blocked, the water has to find an alternative route and this could cause damage.
  • Fire. It might sound strange to mention fire as a cause of water damage, but that is just the case when a fire is extinguished by using water. The resultant water damage could, in fact, be more extensive than that caused by the fire in the first place.
  • Negligence. We’ve all heard stories of someone running a bath and forgetting to turn the water off. If the water is left on for an extended period, the damage could be extensive, especially in multi-story buildings where water will run down to the floors below.

The Water Damage Restoration Process

When water or flood damage has to be restored, a Restoration Genie six-step process is followed:

        1. Contact the professionals

Contact Restoration Genie 24 hours a day and give us the details of the problem. We will send an assessor to help you determine what needs to be done.

IMPORTANT:  It is key you talk to us before you call to file a claim, so we can help you identify keywords and phrases to ensure your damage will be covered. As friendly as your insurance company is they will be more than happy to not cover your claim over some blunder you make in identifying the damage.

       2. Inspection.

Our professionals will identify the full extent of the water damage, both the obvious and the not-so-obvious. 

When the interior of a building is water damaged, there is a very real possibility that mold and bacteria can start growing if moisture is not removed completely. Mold is a parasite that uses dead or decaying organic matter as food. The paper on drywall is one of the favorite foods for mold. That is why we use professional moisture sensors and hygrometers to trace every bit of hidden moisture.

This step is crucial so that an effective plan of action can be created that will guarantee a successful restoration. We will also provide you with a detailed quotation for submission to your insurance company (if applicable).

       3. Removal 

Once the water source is identified and shut off, we will remove excess water where needed. This is done by using powerful vacuums and pumps.

       4. Drying

When the bulk of the water has been removed, we will remove water that is more difficult to get to. Drying and dehumidifying is achieved by using industrial dehumidifiers and air movers, such as fans and blowers.

       5. Cleaning

Water damage affects everything, including furniture, clothing, and personal items. We will clean and sanitize all restorable items using various specialized cleaning techniques. This includes sanitizing with antimicrobial treatments and removing odors with industrial fogging equipment and air scrubbers.

       6. Restoration

The last step in the Water Damage Restoration Process is the actual restoration, where we restore your business or home back to its original condition. This step could be minor, such as replacing a few ceiling boards, carpet, or drywall panels, or could be major reconstruction, including rebuilding entire rooms or sections of the building. We strive at Restoration Genie to not only rebuild but make it better than before.


Many of us will need Water Damage Restoration at some point. When water gets in where it is not supposed to, the key is to act fast. Ignoring the problem, no matter how small, and hoping that it will go away does not help, but could result in bigger damages and higher expenses.

If you have a water damage problem, no matter how big or small, contact Restoration Genie today.






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